ICT Work-study and Organisational Positioning
Analysis of the ICT Function “AS IS”, review and position to support the strategic intent of the Organisation. This includes Infrastructure Analysis,  Technologies, Human Capital, and Strategic Support and the development of the ICT Roadmap. ICT Function restructuring in line with the Technology Roadmap.

ICT Strategic Alignment
- Alignment of the ICT Strategy to the overall Organisational Strategy. Documentation of the ICT Strategy, Operational Plans and the Balanced Scorecard (BSC).
- Analysis and confirm the ICT organization as designed to drive maximum business value.

ICT Balanced Scorecard
- Analysis of the ICT Operational Environment, Performance Management Policies, Senior ICT Personnel Individual Development Plans and development of the ICT Balanced Scorecard (BSC) incorporating the Critical Success factors.
- Verify strategic compliance, achieving of ICT strategic objectives, review the measurement of ICT performance and the contribution of ICT to the business.

ICT Maturity Level Assessment
Analysis of the ICT management processes and challenges, advise on the processes to reach a level of common understanding of the ICT management, building of collaborative relationships and a shared understanding among key stakeholders.

Technology Optimisation
Technology analysis, identication of the gaps, benchmarking and value proposition for Investments in ICT to generate Business Value.

ICT compliance
Review and documentation of the Governance Framework, ICT Policies, Standards and Procedures, Compliance and Readiness Assessment to the  Department of Public Service and Administration ICT Governance Framework, address Audit Findings and mitigate the Risks associated with ICT.

ICT Steering Committee
Advisory Services on the roles and responsibilities and the proper functioning of the ICT Steering Committee. Documentation of the Terms of Reference of the Steering Committee. Ad-hoc representation of the ICT Function in the Steering Committee.

Business Continuity
Advisory Services on ICT Business Continuity. ICT applications Business Impact Analysis and documentation of the Disaster Recovery and Restoration Strategy.

ICT Risk Management
Provide End-to-End, comprehensive view of the Business Risk associated with the use, ownership and adoption of ICT.

ICT Resource Management
Provide high level direction for sourcing and use of ICT resources. Ensure there is adequate ICT capability and infrastructure to support current and future business requirements.

Co-Sourcing Arrangements
Interim ICT Services Management, overall Responsibility and Accountability for ICT Services including Governance.

System Development Project Governance
Advisory Services on Information Systems Projects in terms of the System Development Life Cycle and the overall Information System Development Project Management.

ICT Infrastructure Refresher
Analysis of the “AS IS” Technologies, Third Party Services Management and Engagement, new Technology analysis and proposition. Documentation of the Infrastructure Refresher and Implementation Plan. Project Management of the Implementation Plan.